Frequently Asked Questions
Everything you need to know about your Millie Savage pieces.
How long will it take for my order to ship?
Since many of our pieces are handmade to order, please allow 2-3 weeks for production. Once shipped, domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 days.
Can I return or exchange my jewelry?
We offer returns for store credit or exchanges on full-priced items within 14 days of delivery, provided they are in original condition. Please note that custom-made pieces and earrings are final sale due to hygiene and production costs.
How do I find my correct ring size?
We recommend visiting a local jeweler to be professionally sized. Alternatively, you can purchase one of our ring sizers or use our online size guide to measure an existing ring at home.
What materials do you use in your jewelry?
Millie Savage uses high-quality materials including solid 9ct and 18ct gold, sterling silver, and ethically sourced gemstones. Detail regarding specific materials can be found on each individual product page.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please be aware that international customers are responsible for local customs duties and taxes.
How should I care for my Millie Savage pieces?
To maintain your jewelry's shine, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place and clean them gently with a soft polishing cloth.